This privacy policy explains how we use any personal data that collect about you. The processing of personal data is in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679. The data controller is EPS Limited. This means they are responsible for how your data is processed and for what purposes. If you have any questions about our privacy policy or information we hold about you then please get in contact.
What information we collect
It is necessary for us to ask for identifiable information so that we can communicate with you. This may include your name, address, phone number and email address (specific information, only if it is relevant to your application, may also be requested). This information is collected when you fill out an application, register / place an order with us, provide feedback, participate in surveys / competitions / promotions or when you send us an enquiry.
We may also collect anonymous website usage information using cookies. Your IP address may also be logged, which is used to diagnose problems with the server or network infrastructure.
How we use your Personal Data
Any data we collect from you is for the purpose of business communication and for the processing of any orders, invoices and management of your account (we may also store information to improve your experience of return visits to our website). This is for the purpose of fulfilling any contractual / pre contractual obligations. Whilst processing any orders, we may forward your details onto credit reference / fraud prevention agencies. This information may also be attached and linked against your account.
Providing you have given your consent, we may also send you information relating to products or services we think you may be interested in. You are also entitled to opt-out of such communications at any point by getting in contact.
We will hold and transmit your information in a safe, confidential and secure environment and we will never sell or pass on customer information to other companies unless required to by law.
Requesting & Correcting Personal Data
We will endeavour to keep your information current and accurate. You can email or write to us requesting to view the information, however a small admin fee may be charged for this service. If you find any inaccuracies we will delete and/or correct it. You also have the right to request removal of personal data where there is no compelling reason for its continued processing.
Cookies
Our website uses cookies to help track visits and to improve functionality / performance of the website. For more information on what they are and how we use them please refer to our cookie policy.
Links to other web sites
Our website may contain links to other websites. This privacy policy only applies to this website so when you follow links to other websites you should read their own privacy policies for information on how they deal with your data.
Changes to this Privacy Policy
Our privacy policy may change at any time, and it is your responsibility to check this page for any updates. Your continued use of the web site following any change shall be deemed to be your acceptance of such change.
Our Details
You may contact us via email, by calling the Customer Services team on 01588 672925 (from the UK) +44 (0) 1588 672925 (from outside the UK) between the hours of 9am - 5pm GMT (Monday-Friday) or by writing to us at: EPS Limited, 3 Stokewood Road, Craven Arms Business Park, Craven Arms, Shropshire, SY7 8NR, United Kingdom.